Our ecommerce store, "slcontrive," is committed to providing excellent customer service, including a fair and transparent refund policy. We understand that sometimes a return may be necessary, and we want to make the process as simple as possible for you.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a refund. To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Initiate a Return

If you would like to initiate a return, please contact us at Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns must be sent to the address provided by our team.

Exceptions to the Return Policy

While we strive to accommodate all returns, there are certain exceptions to our policy. Perishable goods, custom products, and personal care items cannot be returned. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about whether your item is eligible for a return, please contact us.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.


If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the item you want without any delays.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in the same condition as when you received it, with tags and in its original packaging. Please provide the receipt or proof of purchase.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at

We value your satisfaction and strive to provide the best possible service. If you have any further questions or concerns about our refund policy, please don't hesitate to reach out to us.